FAQs

Where are your products sourced from?

Our products are sourced from small, innovative businesses in Chile and Peru. These brands use unique ingredients and processes that reflect the cultural heritage and natural diversity of the Andean region.

Are your products sustainably sourced?

Yes! We prioritize partnerships with businesses that respect the environment and follow sustainable practices. Many of our products are made using circular economy principles and support local farmers and communities.

 What makes your products unique?

Each product tells a story of the Andean region, combining tradition with innovation. From high-quality ingredients like purple olives with designation of origin to health-conscious offerings like Patagonian fruit energy gels, our selection highlights the diverse flavors and craftsmanship of South America.

Ordering & Shipping

Where do you ship to?

Currently, we ship across the United States. We aim to expand to more regions in the future.

What are your shipping costs?

Shipping costs vary based on the size and weight of your order and the delivery location. Shipping fees will be calculated at checkout.

How long does delivery take?

Delivery typically takes 3–7 business days, depending on your location. You’ll receive a tracking link once your order is shipped.

 Can I track my order?

Of course! All orders include a tracking link so you can follow your shipment every step of the way.

Costumer Support

What is your return or refund policy?

If you’re not satisfied with your purchase, you can request a return or refund within 30 days of delivery. Please contact us to start the process.

How can I contact customer support?

You can reach us at hello@pureandes.com or use the contact form on our website.

 What if my order arrives damaged?

If your order arrives damaged, please contact us immediately with photos of the issue. We’ll work to resolve it quickly with a replacement or refund.